WE GROOM ALL SIZE K-9s.
BIG, LITTLE, SHORT OR TALL WE LOVE THEM ALL.
New Policy as of 01/01/2020 New clients who make an appointment and a no show/no call occurs, a $50 non refundable/non transferable deposit will be needed to make next appointment. Non refundable deposit will go towards service. If service does not total $50, remainder will be put towards as a credit. If no call/no show occurs after non refundable deposit is made it is just that. Non refundable & non transferable
CandY Pet Palace Grooming Policy
In order to keep a stress free, safe environment for your best friend, we groom by appointment only and each pet is given a specific time based on breed and weight. Because each pet is an individual and requires a different amount of time to be completely groomed, prices will vary. A price range can be given prior to your first grooming based on the services you are requesting; however, we cannot give you a solid quote until we see your pet. Please be aware, during our peak seasons, we will not give you an exact time of pick up. Generally, most small grooms are 2 hours. If you are needing a pickup because you are on a strict schedule, or you do not want your pet to be put in a kennel at any time, we offer Express Groom of $100 plus tax. (this does not include add on services such as CapShield for fleas) Your pet will go from your possession straight to grooming.
ALL Dogs must be on leash and ALL Cats must be in a carrier.
Please call at least 24 hours prior to your appointment to cancel or reschedule.
Our Groomers use a gentle and loving approach in handling our clients, therefore our appointments are scheduled so that each four-legged client receives attentive care. A missed appointment is a loss of income to a small business and our groomers.
If an appointment is missed without a 24-hour notification, a $35.00 “No Show”/ “Late Cancellation” Fee will be charged and a deposit of ½ the grooming cost may be required to reschedule a future appointment. We will take in consideration that “emergencies happen”
We will not be able to groom your pet once you are 30 minutes late.
Your pet is welcome to stay after their grooming appointment until our regular business hours. If you do not pick up by closing hours, you will be charged $25 for after hours pick up or a night of boarding when applicable.
2 Handler fee
I understand that if it takes 2 people to finish my pets grooming, after 15 minutes, I will incur a 2 person handling fee.
In order to keep a sanitary work environment, we ask that you walk your dog to relieve themselves prior to your appointment. We also let them relieve themselves, but some pets continue to have diarrhea from prior grooming “treats” A clean up fee of $5 may apply IF it is a repetitive problem.
Aggressive Behavior and Bite Policy for our brick and mortar
( We do not do Aggressive Dogs in our mobile unit)
Should your pet display aggressive behavior towards our groomers, we will make all attempts to finish grooming your pet with a muzzle. Should your pet bite and break the skin of any of our staff, a $25 fee will be added to your bill. If your pet continues to display aggressive behavior and our groomer is unable to complete your appointment, you may be charged a partial fee for the amount of time spent attempting to groom them. The safety of our staff is our priority.
Pets groomed on a regular basis adjust and cooperate to the routine. Pets that are not groomed every 4 to 6 weeks may become matted. Matting occurs from lack of grooming, coat overgrowth, not routinely being brushed or a coat not being combed through prior to getting wet. Additional fees apply for de-matting a pet. When matting is severe and/or close to the skin the only humane way to remove the mats is to clip the coat off to the skin line. In some cases where the matting is not severe and only covers a small area, we can remove them by splitting, thinning and then brushing them out. There is a fee of $25 an hour to de-mat your pet. Severe matting may require longer. Matted coats are hard on our equipment and in most cases require two haircuts, the first to remove the matted coat prior to bathing and a second to even up the coat after bathing. We are not responsible for heath conditions that may be revealed by removing a matted coat such as sores, etc.
Post Grooming Care
In order to provide you with excellent customer service, please notify us of any preexisting general physical/ emotional conditions prior to your grooming appointment. We strive to make the experience a happy one for both you and your pet. Our furry companions are as unique as we are, their skin can react differently to grooming equipment (blades and/ or shears). For short styles and shave downs it is not uncommon for redness or itchiness to occur. If you notice any problem with your pet’s style, we will make every effort to correct it if notified within 24hr of the original appointment.
We require proof of Rabies, Dhlpp (parvo) & Bordetella (kennel cough)
Let’s face it; fleas and a flea termination plan are an essential part of pet ownership. They can get them by just walking out your front door.
When you arrive for your grooming appointment, sometimes it is difficult to tell if there are fleas present until we get the animal wet. It will then be determined if a CapShield will be given, flea bath or flea dip. These are add on services and you will be charged accordingly.
Dogs and Cats that come to CandY Pet Palace for a grooming appointment with fleas are immediately given a flea bath at an additional fee. And/or for $7 your pet will be given a CAPShield – this will begin killing the fleas within 30 minutes to prevent our other grooming clients from getting fleas. We use the Capstar along with a flea bath because fleas typically hide in the ears, nose and anus during the bathing process. Although these fees may seem unusual, they are in place to prevent a flea infestation in our spa, and to cover the cost of the extra time it takes to sanitize our grooming areas when fleas are present and the extra time it takes to treat the fleas on your pet.
We sell topical flea medications for you to apply to your pet after their grooming session. CandY Pet Palace cannot be responsible for flea prevention or treating the environment your pet lives in. Please ask our staff about other products to protect your pet and home from fleas.
By signing the grooming form, you acknowledge that you have read, understand and will comply with the policies of CandY Pet Palace. A copy of this will be scanned into your profile.
Thank you for your understanding and cooperation!
LUXURY BATH COMES WITH 15 MINUTE BRUSH OUT, SANITARY TRIM, PAW PAD HAIR SHAVED & PAWS TRIMED IF NEEDED.
Sometimes even at drop off we can not see fleas are heavy matting until we begin full hands on service. If fleas are present we will give either a capshield or flea bath as a add on service.
FANTASTIC BATH DOES NOT INCLUDE EXTENSIVE BRUSH OUT OR ANY TRIMMING, HAIRCUT, SANITARY OR PAW PAD TRIMMING.
We never recommend shaving a double coated breed, such as a Pom or German Shepard. We will,,, only after you learn why it may not be best. One reason of many
When you shave a dog with a double coat, the regrown coat could never be the same. Whenever you shave the fur, the undercoat starts growing immediately as a protective mechanism. But the guard hairs, i mean the outer coat does not grow quickly like the undercoat.
The regrown undercoat tends to be thick, unruly and coarse and gathers dust and dirt more easily when your dog goes out. This thick undercoat tends to be rough and gets tangled easily. The regrown coat appears to be completely damaged.
All New Clients will be required to pay a $50 non-refundable deposit that will be applied to your bill at pick up on your first appt.
ALL CLIENTS will need to pay a $50 non-refundable deposit during our peak times. (Summer and Holidays) Deposit can be used within 6 months of any service. New Grooming or Bathing clients outside of the Gatesville area will be required to pay a $50 non-refundable deposit. Once deposit is made, we can not refund any deposit.
Extended, long time clients will be required to pay a $50 non-refundable deposit after your 3rd no call/no show within a 6 month period.